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Guest Info
Zen Luxury RetreatsDarwin · Northern Territory

Guest info

Everything you need before you arrive

Check-in, house rules, FAQs and booking terms for Zen Luxury Retreats guests.

Arrival

Check-in and check-out

  1. 1

    Check-in from 3:00 pm, check-out by 10:00 am. Early check-in and late check-out on request, subject to availability.

  2. 2

    Self check-in: access details are issued the day before arrival once ID and any security deposit are complete.

  3. 3

    Security deposit: a refundable pre-authorisation may be required before access details are released, refunded after a satisfactory departure inspection.

  4. 4

    Questions before or during your stay: use your booking message thread, WhatsApp or reservations.

House rules

How we ask guests to treat our homes

  • No parties or events
  • Respect neighbours and quiet hours
  • No smoking indoors
  • Pets only in pet-friendly homes
  • Guest numbers as booked
  • Minimum booking age 25

During your stay

Guest support

Wi-Fi, appliance and local questions are answered through your booking message thread. Maintenance and urgent matters are handled by our Darwin operations team.

Reservations

Contact

FAQ

Guest questions

Policy

Cancellation

Terms vary by rate and booking channel. The policy shown at the time of booking applies.

Flexible rate — direct, under 28 nights
Free cancellation to 14 days before arrival; 50% refund 7–14 days; no refund within 7 days.
Non-refundable and promotional rates
No refund or date change once booked. Payment is taken in full.
Stays of 28 nights or more
As set out in your rental agreement, including notice periods and bond terms.
Corporate and group bookings
Per the signed agreement; release dates confirmed in writing.
Airbnb, Booking.com, Vrbo, Expedia and Marriott
The platform's policy for that listing and rate applies, and can be non-refundable.

Policy

Long stays

Rent is kept two weeks in advance, a utilities allowance applies based on moderate use, and a professional exit clean is required at the end of the stay.

Policy

Pets

Selected homes are pet friendly. A pet fee and a professional clean on departure apply. Please ask before booking.

Ask about pets on WhatsApp
Check availability