Legal
Guest Terms & House Rules
Zen Luxury Retreats · ABN 89 651 104 442 · Last updated: 14 September 2026
These Guest Terms form part of your Booking Terms & Conditions. They exist to keep you, your fellow guests, our neighbours and our homes safe and comfortable.
House rules
- Registered guests only. Only the people named on your booking may stay overnight. Visitors are welcome during the day within the maximum occupancy.
- No parties or events unless ZLR has approved them in writing.
- Reasonable noise. Please keep noise low between 10:00 pm and 7:00 am and respect neighbours and building residents.
- No smoking or vaping inside any property. Use outdoor areas where permitted and dispose of butts responsibly.
- Pets only in pet-friendly properties and only with prior approval.
- Parking in the space allocated to your property only. Visitor and street parking rules are set by the building or council.
- Rubbish in the bins provided, with recycling separated where bins are supplied. Bin days are in your guest guide.
- Keys, cards, remotes and codes are for registered guests only. Please do not share access details.
- Building and body-corporate rules apply in apartment complexes, including pool hours, lift use and common-area conduct.
Property care
- Report damage, breakages or spills promptly — small problems fixed early cost less.
- Please do not move large furniture or take indoor furniture outside.
- Use linen and towels for their intended purpose; pool towels are provided where there is a pool.
- Clean the barbecue after use and turn off the gas.
- Leave the kitchen tidy: dishes in the dishwasher, food removed from the fridge at check-out.
- Use appliances as instructed in the guest guide; ask Zenai or our team if anything is unclear.
- Cleaning beyond a normal departure clean may be charged at a reasonable cost.
Safety
- Children must be supervised at all times, especially near pools, spas, balconies, stairs, kitchens and water.
- Pool and spa gates must be kept closed and never propped open. Do not interfere with fences, latches or covers.
- Balconies: no climbing, no furniture against balustrades, and never leave children unattended.
- Barbecues and open flames only in designated outdoor areas; never leave them unattended.
- Tropical weather: stay hydrated, use sun protection, and follow ZLR and emergency-service advice during storms or cyclone warnings.
- Wildlife: Darwin is home to insects, snakes and crocodiles. Do not enter waterways, marinas or creeks, and keep doors and screens closed.
- Smoke alarms, locks and safety devices must never be disabled or covered.
- Emergencies: call 000 first. Then contact ZLR on 1300 936 738 or +61 8 7979 9841 (after hours).
- Report hazards, faults, leaks or security concerns to us as soon as you can.
Check-out
- Check-out is by 10:00 am unless your confirmation says otherwise. Ask about late check-out — we will help if we can.
- Return keys, cards and remotes as instructed and close all windows and doors.
- Rubbish in the bins, dishwasher loaded, towels in the bathroom.
- Check for personal belongings. Items left behind can be returned at your cost within a reasonable time.
- Long stays: a professional exit clean is required; we can arrange it for you.
Questions about this document? Email reservations@zenluxuryretreats.com or call 1300 936 738.